2016年商務英語考試高級寫作：道歉信
道歉信結構：
表示歉意
解釋原因
處理意見
再次道歉
Letters of apology
I am writing to apologise for/about
This was due to …
Unfortunately, we have been unable to …
I am sorry for any inconvenience this has caused.
I can assure you that we will…
例題
lYou are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.
lWrite a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.
lDo not include addresses.
lWrite on your Answer Sheet.
Chris: please write back to Ms Jereme with
regrets, etc. We mustn’t lose this customer
Thanks - Hugh.
QUALITY
CAFETERIAS INC.
NEW ROAD
MELBOURNE
6 October 1997
The Manager
Plastic – A – Plenty Co.
Gough Industrial Estate
Melbourne
Dear Sir or Madam
5 years to be exact.
PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)
We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.
However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.
We will replace them free of charge.
I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.
So do I! It was the faulty packing machine
( now repaired. )
Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.
Yours faithfully,
Ann Jereme
Restaurants Director
范文：
Dear Ms Jeremy,
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely.
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