商務(wù)英語(yǔ)情景對(duì)話：退貨
導(dǎo)語(yǔ)：如果你是在國(guó)外買東西要退貨，關(guān)于退貨的商務(wù)英語(yǔ)情景對(duì)話就用得上了。以下是cnfla小編為您收集整理的，歡迎閱讀!
關(guān)于退貨的商務(wù)英語(yǔ)情景對(duì)話：
A: Excuse me...
B: Yes, sir. How may I be of service?
A: I would like to return this item... Are refunds allowed?
B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services?
A: No, no... It was just the wrong size.
B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size.
A: No. I would rather just return it.
B: Sure, no problem. Do you happen to have the receipt?
A: Yeah, right here.
B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with?
A: No, thank you.
B: You're welcome. Have a nice day!
打擾一下...
是的,先生,需要什么服務(wù)嗎?
我想把這個(gè)東西推掉...可以退款嗎?
當(dāng)然可以.顧客總是對(duì)的,我們隨時(shí)為您服務(wù).為什么要退掉?您對(duì)我們的產(chǎn)品和服務(wù)有什么問(wèn)題嗎?
不,不是的...只是大小不合適.
那你想調(diào)換一下還是要退款?我想我能幫你找到合適的尺寸.
不用了.我還是想退掉.
當(dāng)然可以,沒(méi)問(wèn)題.你帶收據(jù)了嗎?
帶了,在這兒...
好的.,請(qǐng)等一下.給您,請(qǐng)?jiān)谶@里簽字.這是你的退款.還有什么需要我?guī)兔Φ?
沒(méi)有了,謝謝你.
別客氣.祝你一天都開心!
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返還款;償還金額
a tax refund 稅金退款
to claim/demand/receive a refund 要求/接受退款
If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽擱達(dá)到或超過(guò) 12 小時(shí),你會(huì)得到旅費(fèi)全額退款.
as opposed to:used to make a contrast between two things (表示對(duì)比)而,相對(duì)于
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.
This exercise develops suppleness as opposed to(= rather than)strength. 這項(xiàng)鍛煉不是增強(qiáng)力量,而是增強(qiáng)韌性的.
receipt:a piece of paper that shows that goods or services have been paid for 收據(jù);收條 countable ~ (for sth)
Can I have a receipt, please? 請(qǐng)給我開個(gè)收據(jù),好嗎?
to make out(= write)a receipt 寫收據(jù)
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A：能告訴我什么原因嗎?
B：對(duì)不起，我示能隨意泄露情報(bào)。
4、
A： We’d like a chance to bid on this business.
B： We’ll be taking quotations next month .
A： Will you let us have the specifications ?
B： Sure ，just drop in my office some time and pick them up .
A：我們希望能有機(jī)會(huì)投標(biāo)這筆生意。
B：我們將在下個(gè)月接受報(bào)價(jià)。
A：規(guī)格說(shuō)明書可以給我們嗎。
B：沒(méi)問(wèn)題，什么時(shí)候到我辦公室來(lái)拿都可以。
5、
A： Can you tell me why our bid was not accepted?
B： I think you were a little too high on some of the items .
A： On which ones ?
B： You’re perfectly welcome to inspect the winning bid .
A：請(qǐng)告訴我為什么我們沒(méi)有得標(biāo)好嗎?
B：我想你們有幾個(gè)項(xiàng)目的價(jià)格高了一點(diǎn)。
A：哪幾個(gè)品目呢，
B：我們很歡迎你來(lái)查閱得標(biāo)者。
6、
A： I have a question about this quotation you submitted .
B： What is it ?
A： The third item has been omitted .
B： Oh ，yes .we don’t carry that item anymore .
A：你提出的報(bào)價(jià)我有問(wèn)題。
B：什么呢?
A：第三項(xiàng)目漏掉了。
B：哦，是的，那一項(xiàng)目我們不再賣了。
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